Refund Policy

Return & Exchanges
 

If you are not satisfied with your purchase for product quality reasons, please review our return, refund, and exchange policies below for purchases. In all cases, products must be returned in new or gently used condition.

Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded. Returns must be received within 30 days from the date of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@hauteforyou.com

If you change your mind, you are responsible for return shipping.

If the item is defective, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at team@hauteforyou.com


Damages and/or Other Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at team@hauteforyou.com